Frequently Asked Questions
Q: Are reservations required?A: Reservations are required for all of our tours and services. Keep in mind, we are a young company and may have available tours and charters even on short notice. Please call us directly 250-490-6665 if you wish to book on short notice, we will do our best to fulfill your request, including referring you to another tour provider if we cannot book you with us.
Q: Are there any taxes or fees added to the posted tour price?A: 5% GST sales tax will be added to prices shown on posted rates. GST applies to most purchases in BC. We do not charge PST, booking surcharges, or payment processing fees. You may be offered OPTIONAL cancellation insurance at a cost of 3%.
Q: Can I book transportation for an event, shuttle or charter?A: Book our 14 passenger sightseeing van or 16+2 accessible minibus at this link.
Q: Can you help me find a great place to stay?A: Yes! We have great working relationships with Hotels, Resorts, Motels, B&Bs and AirBnB. Often we can find you a more suitable room, lower rate, or hidden availability than searching online. Some of our accommodation partners can offer you a discount on our tours and services when booking a package deal.
Q: Do tours sell out? Should I book early?A: Yes! Yes! Particularly during June through August. Book early to secure your tour. If your plans change you can change tour dates, or cancel up to 14 days prior to booking, or one day if you purchase optional cancellation insurance.
Q: How can I book a tour?A: Contact us directly or select a listing and click Book button.
Q: How long are scheduled tours?A: Sip of Summerland Wine Tours are approximately 2.5 - 3 hours of touring time, Secrets of Summerland Wine Tours are up to 5 hours, Similkameen Treasures Wine Tours and are 6+ hours. Pickup and drop off times are generally in addition to this. Sidecar Experiences are 1-3 hours.
Q: Pickup is available in which cities?A: All tours have pickups in Penticton, Summerland, Naramata & Peachland. Pickup from throughout the Okanagan-Similkameen is available, a pickup fee or different may apply.
Q: Should I tip the Driver/Guide, or the Winery Staff, or Restaurant Server?A: Tipping is optional in Canada, though in tours, transportation & restaurants it\'s normal to offer a 15% tip / gratuity, if you have received adequate service. Ogopogo Tours tips winery staff, or makes donations where appropriate. If your tour includes a paid for meal, we tip the staff 15-18%. If you feel they have delivered exceptional service, please leave them an additional few dollars. Your Driver / Guide will deliver the best experience possible for your group. Please consider a gratuity for them if you believe it was an excellent tour. You can tip our staff in advance on your bill, via cash, or via credit card. Our staff keeps 100% of tips passed through Ogopogo Tours.
Q: Tour & Pickup Times are approximate?A: Most day tours begin at 10:00 am in Summer, 11:00 am in off-season. Pickup times vary with your location, most pickups begin around 9:30 am. Afternoon Sip of Summerland begins pickups at 1:30 pm. Times may vary slightly as we offer door-to-door service for all our guests.
Q: Where do I find the Terms & Conditions?A: Terms & Conditions can be found here.
Q: Which wine region should I visit?A: We can't say which region is the "best" as each of our tour regions are world class in both scenic beauty and wine quality. During peak season we often feature a daily tour of more than one region. Tell us your preferences and our concierge will find the right tour for you and your group.